Assurant and Desjardins
Notice to Customers: Call wait and claim processing times are longer due to travel-related COVID-19 claims and inquiries.

Please note if you have Trip Cancellation or Trip Interruption/Delay Insurance provided by American Bankers Insurance Company of Florida (Assurant):
The insurer is focused on helping customers with urgent and immediate travel issues. We ask that only customers who are travelling prior to April 15 contact the insurer for assistance. Before contacting the Insurer, you must cancel/interrupt the trip directly with the travel supplier and confirm what credits or refunds you will be provided. If you have already done so, you can file a claim on this website.


As a Cardmember, you can enjoy inclusive coverage for most new items purchased with your card and may have coverage for travel and car rentals.

Click below to learn more about the coverage available to you, file a claim, check the status of your claim and more! 

Get information & file a claim

Check Claim Status

Looking to track the status of your claim? We will keep you updated every step along the way. Just visit your account to get updates on claims in progress or to upload additional documents or information.

Visit My Account


You can visit our FAQ section to get information about your coverage and filing a claim.

Can’t find what you’re looking for? Or need to chat with a person?

Give us a call:

  • For Scotiabank American Express Cards call: 1-877-391-7507
  • For ScotiaGold Passport, Passport for business, No-Fee Visa Cards (Rental Car Collision Loss Damage only) call: 1-800-756-4941
  • For Scotiabank More Rewards Visa Cards call: 1-866-614-3895
  • For Scotiabank Passport Visa Infinite call: 1-877-711-8286
  • For all other Scotiabank Visa Cards/coverages call: 1-800-263-0997

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Coverage is underwritten/ provided by American Bankers Insurance Company of Florida (ABIC) and/or American Bankers Life Assurance Company of Florida (ABLAC). ABIC, ABLAC, their subsidiaries, and affiliates carry on business in Canada under the name of Assurant®. ®Assurant is a registered trademark of Assurant, Inc. All marks associated with the cards listed herein are the property of their respective owners.